Customer Services
Comprehensive support for our valued customers in Iran. Explore our services, warranty information, and get assistance with your tire needs.
Guarantee Cards
Tire Warranty Registration
Register your tire warranty to receive comprehensive coverage. Our guarantee cards protect against manufacturing defects and provide extended service benefits.
How to Check Tire Damage
Follow these steps to inspect your tires for damage and ensure your safety on Iranian roads.
Step 1: Visual Inspection
- Check for cuts, cracks, or punctures
- Look for uneven wear patterns
- Inspect sidewalls for damage
- Check for external objects
Step 2: Tread Depth Check
- Use tread depth gauge
- Check multiple points
- Replace if below limit
Step 3: Pressure Check
- Use accurate pressure gauge
- Check when tires are cold
- Follow manufacturer specs
- Adjust for loading/road conditions
Step 4: Professional Assessment
- Visit authorized center
- Free inspection service
- Expert diagnosis
- Warranty verification
How to Pay Your Balance, based on mileage of the claim tire
Convenient payment options available for customers in Iran
Online Banking
- Bank Mellat
- Bank Melli Iran
- Bank Tejarat
- Samandehi System
Digital Wallets
- Shaparak Portal
- Iranian E-Payment
- Mobile Banking Apps
- POS Terminals
In-Person
- Authorized Dealers
- Service Centers
- Bank Branches
- Cash on Delivery
Payment Instructions
- Log in to your customer account
- View outstanding balance
- Select payment method
- Complete transaction
- Receive confirmation
Need Assistance?
Payment Support Team:
Phone: +98 21 2345 6789
Email: payments@atinegartrade.com
Hours: Sat-Thu 8:00 AM – 5:00 PM
Claim and Proposal Submission
Submit warranty claims or business proposals through our streamlined processes
Warranty Claims
Eligible Conditions:
- Manufacturing defects
- Premature wear
- Sidewall failure
- Tread separation
Required Documents:
- Original invoice
- Guarantee card
- Tire photos
- Vehicle information
Business Proposals
Submission Types:
- Dealership applications
- Bulk purchase proposals
- Partnership opportunities
- Service agreements
Evaluation Process:
- Initial review (3-5 days)
- Technical assessment
- Commercial evaluation
- Final decision
Claim Processing Time
- Submission received
- Document verification (2 days)
- Tire inspection (3-7 days)
- Decision & notification
- Resolution implementation
Contact Claims Department
For warranty claims and proposals:
Phone: +98 21 2345 6790
Email: claims@atinegartrade.com
Address: Tehran, Iran
Processing Hours:
Saturday – Thursday
8:00 AM – 4:00 PM
Guarantee Card Information
Your comprehensive warranty coverage for tires purchased in Iran
Official Guarantee Card
Coverage Details:
- 5-year manufacturer warranty OR 100,000KM mileage
- Prorated tread wear warranty
- Road hazard protection
- Free rotation services
- Nationwide service network in Iran
How to Activate:
- Purchase from authorized dealer
- Complete warranty card
- Submit within 30 days
- Receive confirmation
Need Immediate Assistance?
Our customer service team is ready to help you with any inquiries or issues.
Customer Support Hotline
+9821 44161931
Available 24/7 for emergencies
Email Support
support@atinegartrade.com
Response within 24 hours
Live Chat
Available on website
Mon-Sat 8:00 AM – 6:00 PM